Return Policy
- AdvanceSpeedShop accepts returns or exchange only on items that were damage through shipping or if the product is proven defective within the first thirty (30) days of the invoice date. Any item that is returned will need to have an RMA number before being sent back. You can request the RMA by calling us at (626)279-7986 or by Email at returns@advancespeedshop.com. RETURNS WILL NOT BE ACCEPTED WITHOUT A RMA NUMBER.
- All non-defective returns are subject to a minimum 25% restocking fee. Customers are responsible for all shipping costs.
- In order to receive full credit, your purchase must be returned with shipping prepaid. All items must be in "as-new" condition, in original packaging and, with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. All non-defective returns for credit or exchange are subject to a minimum 25% restocking fee. For all lighting products sold please test product for factory defects prior to installation. Once attempts of installation have been made, all light products are not returnable. No cancellation, refund, or exchanges on special order item.
- AdvanceSpeedShop.com will not be liable if you order the wrong product. We have provided detail information & specification of items we sell on this site for customers to review before purchase.
Instructions After You Have Received an RMA Number
- Download the RMA FORM from the link below.
- Repack the item in the original packaging and shipping box. Please include ALL parts.
- Complete the Return form that was included with your invoice and enclose it with the package.
Shipping Policy
- Only specially marked items marked with "Free Shipping" will be given such. We will not provide Free Shipping on items that are not marked.
- All items that are given Free Shipping will be shipped out UPS Ground ONLY. If you request something faster, but still use the Free Shipping coupon, we will not warrant your request. All items that require faster shipping cannot use the coupon.
- WE WILL ONLY SHIP TO THE BILLING ADDRESS ON YOUR CREDIT CARD. WE WILL NOT SHIP TO A DIFFERENT ADDRESS!
- All items that are valued at $250.00 or higher will require a Signature Confirmation.
- All payments sent through PayPal will need to have a Confirmed Shipping Address or your money will be refunded.
- We are not responsible for delays from customs or any other additional charges that may occur from shipping items Internationally. This may include tax, duties, etc.
- Once payment is received the order will be processed. If the item is in stock you should receive your item within 3-5 business days. All items are usually in stock, however there may be a chance that delays will occur if the item we thought was in stock (shown on our inventory sheet) is actually not in our warehouse. In this situation, we will need to order it directly from the manufacture, and we will have to wait until the manufacture delivers the product to us (usually within a week). You will receive a e-mail from us on explaining the delay if this situation occurs.
Shipping Costs
You can view shipping costs on our Shipping Estimator when you click on your Shopping Cart after adding the item to your cart.
Combined Shipping Costs
Our shipping costs are on a per-item-basis. If you are ordering multiple items and would like a combined shipping cost, please call us at (626)279-7986
International Customers
Items being shipped Internationally are shipped using UPS Standard or USPS. We are not responsible for delays in customs or any other additional charges that may occur. This may include tax, duties, etc. Final shipping costs will be displayed on the Invoice you see before confirming your order. Expected delivery time is 10-15 business days from the date of the order.
Shipping to Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands
Orders shipped to the above locations may be shipped USPS. Final shipping costs will be displayed on the Invoice you see before confirming your order. Expected delivery time is 7-10 business days from the date of the order.
APO, FPO, and P.O. Boxes
We ship to APO, FPO, and PO Boxes. They will be shipped by USPS. Expected delivery time is 7-10 business days from the date of order.
Shipping of Multiple Items
All purchased items in a single order will be shipped together. If you have multiple separate orders of purchases, arrangements can be made for your purchases to be shipped together.
Packaging of Products
- Multiple small items will be sent together
- Smaller items will be packed with larger items if possible
- Large items will be shipped separately
Refused or Undelivered Items
Refused or undeliverable shipments will not be granted a refund. Returned shipments will be held until a $10 handling fee and funds to cover re-shipping are paid. If during a UPS Shipment, an address change occurs through no fault of us, we expect you will honor a $10 charge (charged to us by UPS) to intercept the package.